When & how to do a Hard Refresh
Dan
Last Update 10 months ago
Sometimes a website doesn't behave as expected, seems stuck or displays incorrect information. These problems can often be resolved by forcing your browser to:
- delete the old local copy of the website (known as cache), and
- load the latest version
This is known as a hard refresh, which is different to clicking the refresh button on your browser.
When to do a Hard Refresh
If you are experiencing problems using Crewdentials, try doing a hard refresh to ensure you are using the latest version.
Your browser should load the latest version automatically when it detects a change in the site, but there may be times when a hard refresh helps.
How to do a Hard Refresh
Windows Users: Google Chrome, Firefox, Edge & Internet Explorer
Press Control+Shift+R or
Press Control+F5
Mac Users: Google Chrome & Firefox
Press Command+Shift+R
Mac Users: Safari
This is a 2 step process, first clear your cache:
Press Option+Command+E
Then refresh the page:
Hold down Shift and click the refresh button or
Press Command+R
iPhone Users: Safari
There is no easy shortcut to force a cache refresh. You’ll have to dig into the Safari settings to erase your browser’s cache.