Trouble signing in?

This guide will help you log in to your account if you are experiencing any issues.

1. Forgotten your password?

No problem, click the "I forgot my password" link on the login page. You will receive instructions via email to reset your password.

2. Not receiving your verification code by SMS or Call?

All accounts are secured by Two-Factor Authentication (2FA / MFA) to help keep your account secure.

Receiving your code via SMS or Call requires a phone signal and can at times be unreliable due to issues with mobile network providers. We therefore recommend receiving your code via WhatsApp which is usually the most reliable and quickest service.

3. Not receiving your verification code by WhatsApp?

The message received via WhatsApp will be from a sender named "Verify" or from a Crewdentials Whatsapp Business number "+44 7893 933444".

It is easy to accidentally archive a WhatsApp message, which will result in no longer receiving notifications from that Sender. Check your archived folders or search WhatsApp for "Verify", "Crewdentials" or "+44 7893 933444".

4. I get a code, but after entering the code nothing happens

This can occasionally happen for some users. To rectify this, try the following steps:

• On the login screen, perform a hard refresh. See this user guide for more info.

• After entering the verification code, if the spinner persists and nothing happens after 5-10 seconds, try changing the URL in your browser to https://crewdentials.app/crew and clicking enter.

If you are still experiencing issues logging in, please reach out to us at [email protected].